Service Policy Statement
Service Terms & Disclaimer Statement
For information on how we warranty our work you may visit our Service Warranty Statement page.
Artisan Luthiers, LLC, "Company", offers a wide range of repair, maintenance, modification and customizing services for guitars. We strive to do all said services "in-house"; however, we do utilize third-party entities for purchasing parts, kits, components, and supplies. We may utilize third-party suppliers, shops, or specialists to perform services including but not limited to design, manufacturing, fabricating, assembly/disassembly, repair, applying finishes, specialty wiring, and customizing when deemed necessary to provide optimal results to our customers.
Receiving & Returning Customer Items
Artisan Luthiers works in-person with customers to receive and return instruments, items, gear, equipment and merchandise. Our Company does not accept items "shipped" to our Company, and we do not "ship" items to customers or their agents.
The Company may utilize shipping services as may be required to fulfill our obligations to repair or otherwise service a customer's item. (An example would be shipping a customers item to a factory authorized repair center.)
Condition of Items
All guitars, amps, gear and equipment accepted for service by our Company are assumed to have no problems or issues beyond what is identified by the Customer. The Company will do a brief visual (non-invasive) inspection of items received, however; the Company is not responsible for hidden damage (internal, under cover plates or otherwise concealed) or electronic parts or wiring problems.
Owner Furnished Electronics, Hardware and Parts
THE COMPANY IS NOT RESPONSIBLE FOR THE CONDITION, FITMENT, FUNCTIONALITY, OR SUITABILITY OF ANY CUSTOMER SUPPLIED PARTS, COMPONENTS, ACCESSORIES OR OTHER ITEMS. ANY MODIFICATIONS REQUIRED TO INSTALL OR ATTACH CUSTOMER FURNISHED PARTS OR COMPONENTS WILL REQUIRE ADDITIONAL CHARGES ABOVE AND BEYOND THE NORMAL CHARGE FOR INSTALLING SAID ITEMS THAT DO NOT REQUIRE MODIFICATIONS TO INSTALL OR ATTACH. EXAMPLES OF THIS ARE, BUT NOT LIMITED TO, MOUNTING HOLES DO NOT ALIGN WITH EXISTING HOLES - HOLES OR CAVITY SIZE WILL NOT ACCEPT NEW PART OR COMPONENT WITHOUT MODIFICATION.
The Company makes reasonable efforts to update information on our website, advertising and marketing materials. Prices found online, in advertising and marketing materials may be outdated. Because few work orders rarely require the same parts and labor you should request a formal estimate to confirm pricing. Any estimates provided are good for 10 days from date of issuance, with the exception of parts pricing which are beyond our control. All estimates are based on a specific scope-of-work and any changes to said scope-of-work may affect pricing.
Claiming Process - Taking Items in Our Possession
The company will notify Customers when any items which they provided and we received need to be claimed. This includes but is not limited to items we received for our services or items we ordered or otherwise acquired on behalf of the Customer. The Company will make diligent efforts to contact our Customer, however; we are not responsible for the accuracy of, or updating, any customer provided contact information. All balances related to said items must be paid in full (USD) for items to be released to customer. The Company may require a Claim Ticket and/or government issued form of identification to confirm ownership prior to releasing any item.
Abandonment - Time Limit to Claim Items
Customers are required to claim items within 30 days of the first notice to claim said items. Any items not claimed within 30 days may be deemed "abandoned" by the Company, and are subject to liquidation by the Company, without any compensation paid to the Customer. Liquidation (i.e., sale, disposal, donation, etc.) of said items does not relieve Customer of obligations to pay Company for work and/or services provided.
Last updated January 3, 2021
Online Payment Security
Online payments made to us (via our website, PayPal, Reverb, e-Bay, etc.) utilize encryption to assure safe and secure transactions. Unless you directly provide credit card information to our company we will not have have your credit card number, CCV security code, expiration date or similar information.